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Business Analyst at Mastercard

Mastercard

Key Skill

Job Description

Overview

  • Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard’s self-service tools and optimizes the customer user experience
  • Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content

Role

  • Develops high quality technical content as a included in manuals, communications, online help/web content, presentations and e-learning courses
  • Leverages technical knowledge to create, organize and update content through Darwin Information Type Architecture(DITA) based, XML, API and other emerging content management technologies
  • Collaborates with other developers, information architects and editors to develop technical content that is clear, concise and effective with the end-user in mind
  • Leads projects/initiatives as an individual contributor
  • May provide guidance to less experienced team members

All About You

  • Experience leveraging technical expertise to develop technical content that maximizes opportunities for re-use
  • Experience researching and responding to moderately complex content issues and inquiries
  • Experience using established and emerging content management technologies
  • Experience adhering to established content and taxonomy standards and guidelines

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